FAQ

Bonnie Wright Star of Harry Potter Signing at EM-Con

We hope any questions answered from our store can be answered here.

When will my order arrive?
– Pre-Signed orders
We aim to get out these orders in less than 2 weeks

– Live Signing orders
Most of our live signings come directly from the celebrity posting them, so the process is a little slower than Pre-Signed, however we do aim for less than 4 weeks from placing the orders.

How will my order be posted?

– Packaging
All autographs are posted in a stiff carded backed envelope for the safe arrival of your order.

– Postage
All orders from our Pre-Signed shop are sent Royal Mail Signed for and we do check to see when it’s delivered, if we receive notice that any order has been signed for we will not replace or enter into any conversation about the delivery.

1st class recorded signed for at a cost of £3.50 per order (this insures up to £50)

Special delivery £8 (this insures up to £500)

International (10x8s or smaller) signed for at a cost of £9.50 Insures £50

No matter how many items you buy you only pay the one postage price per order as long as they can be shipped as one parcel. 

EM-Con is not responsible for any import duties on any item, you as the customer are responsible.

Hopefully there will be no issue but if you need to email us you can do so by emailing us at: s[email protected]

Please when emailing put the following details:

Order number
Name on order
Address on order
List the item or items you have ordered

Refunds

Please note that once an item has been posted EM-Con Events Ltd can refuse the right to a refund